Shore Tour Q & A

Need more information? - We'd love to hear from you
bird Making A Booking

We are adding new dates all the time.

If your date is not listed, send us the following details:

  • Confirm Port is Cobh Or Ringaskiddy in Cork
  • Date your ship is docking
  • Time your ship is docking
  • Name of your ship
  • Your ships sailing time

No - Once we have sold just one seat, the tour is 100% confirmed.

We promise that we will never ever cancel.

We are very proud to be the only Shore Excursion provider from Cobh/Cork to offer a no quibble 100% refund up to 12 hours prior to your tour date.

Please see our Refund & Cancellation page for full details.

Yes - But it is always wise to book in advance to guarantee your place.

You have the option of paying just 10.00 Euro per person when making your booking and then paying the balance to your driver on the day in cash.

When you complete your booking, you will be able to print/save your booking confirmation. This is your ticket to board the bus.

You will also receive an email booking confirmation from us within 15 minutes of completing your booking.

This email has a handy link to where you can print your ticket.

If your confirmation email does not arrive, please check your spam folder and then - Contact us.

Your ticket/booking confirmation email has all the important details of your trip (Date, time, directions, etc)

If you cannot print your ticket after you make a booking, you can always print it at a later time. (Your booking confirmation email has a link to where you can print your ticket)

Better still, save paper by presenting your booking confirmation on your phone.

If you cannot find your ticket or email confirmation, just Contact us and we will sort it out for you.

On the day we will have your name and your number of seats booked, so don't worry we've got you covered.

Yes - we make it easy for you to canel your booking.

Just contact us with your booking confirmation number, your full name and the date of your tour.

Cancellations made up to 12 hours before your tour date will receive a 100% refund.

See our Refund & Cancellation Page for more details.

We have transparent easy to understand prices which are significantly lower than the ships tours.

This makes our tours affordable to all age groups from kids up to seniors.

If you have a child who is under 2 years of age on the date of your tour, it is possible to take him/her on your lap and not pay for his/her seat.

bird Your Tour Bus And Driver/Guide

We always provide luxury modern air-conditioned touring vehicles with experienced local driver/guides.

The various size vehicles supplied are for 6, 12, 24 and 55 passengers.

Which size vehicle we use on the day, will simply depend on the eventual number of seats that are sold.

Definitely! Our local driver/guides will give professional running commentary (in English) with lots of fascinating history, interesting stories, fun facts, jokes and some may even sing a song or two.

Yes, we will have plenty of room in the luggage bay to store any large items that cannot go on board the bus.

Note: Passengers must be able to board the bus without the use of their mobility aids (including wheelchairs). Our staff are happy to give as much assistance as possible.

Please contact us in advance to discuss any concerns or special requirements you may have.

If you have a disability, please contact our office to discuss any needs or requirements you may have. We have a lot of experience and will be able to give you good advice.

For your convenience we can reserve the front seats for you.


bird On The Day of your Shore tour

Docking times change all the time, sometimes by a little and sometimes by a lot.

So we set our tour departure time to be precisely 30 minutes after disembarkation begins.

Your bus will only be a few minutes walk from your ship, but it is important to be ready to get off your ship when the doors open not make your way down after the announcement to disembark is made.

IMPORTANT: If your ship docks early (before 07:15) the earliest our tour will depart is 07:45

If for any reason your ship does not reach port, even at the last minute, you will receive a full 100% refund - No questions asked!

We are very proud to be the only Shore Excursion Provider in Cobh/Cork to guarantee this.

IMPORTANT: If you book through third party websites like Viator or TripAdvisor, the Terms & Conditions of that contract with these providers will apply to your booking.

NOTE: Should your ship dock in an alternative port, we reserve the right to operate from this port if it is feasible for us and refunds will not be issued in this circumstance.

Some ships dock at the other side of Cork harbour in Ringaskiddy from time to time.

This is no problem for us as we can easily begin our tour from Ringakiddy.

However, docking in Ringakiddy does mean an alteration to our usual tour day in that we must exclude Cobh from the regular itinerary.

This gives you the benefit of a more comprehsive tour of Cork city and a little more free time during the day as well.

IMPORTANT: While making your booking, ensure that you check your ships name so that you do not select the wrong port on the correct date.

When you disembark from the ship - Immediately turn right heading for the gates - At the gates turn left - At the next corner turn left again.

This is a 3 minute walk approx.

See pic below which shows where our buses are parked in relation to your ship.

Cobh cruise ship

Watch out for our staff at the port gates in their Butlers uniform.


Meet your driver in Cobh

The walking distance from your ship to your bus is approximately 3 minutes but it is very important that you are ready and waiting to disembark as soon as the ships doors are open - not when the announcement to disembark is made.

Our tours depart 30 minutes after disembarkation begins. You will be left behind if you are late and may need to hire a local taxi at your own expense to catch up with the tour.

With your co-operation we always try to get a head start on the ships buses in an attempt to avoid very long lines at Blarney Castle.

It is very important that you make your way to your bus without any delay.

We endeavour to depart before time but we depart no later than the 30 minutes after disemabarkation time to be fair to passengers who arrive early.

Sometimes there are customs checks but our experience is that our passengers who arrive at their meeting location well before their appointed customs time will have no problem getting to their bus in plenty of time.

Don't worry. We will be ready and waiting for you no matter what time you dock.

IMPORTANT: No matter what time you dock, your tour will always depart 30 minutes after disembarkation begins.

NOTE: If your docking/sailing times change, we may need to adapt our itinerary and visit times. We always ensure we have you back at your ship at least 1 hour before sailing time.

See More Details

No - Seats are allocated on a first come - first served basis

To get your prefered place on the bus - be sure to arrive early!

Note: You cannot not switch seats during the tour unless you have the express co-operation of your fellow passengers.

If you are not seated with your family/friends, lets us know when we reach Blarney and we will do our best to help if at all possible.

Yes, but you will need to get to your bus early as seats are assigned on a first come - first served basis.

The admission fee for Blarney Castle and Gardens is included in our price.

There are no other admission fees for the remainder of the tour.

Meals or refreshments are NOT included in your tour price.

Note: If for whatever reason you do not visit Blarney Castle, you will not be entitled to a refund, partial or otherwise.

Our full day tour duration is normally 8 hours and our half day tour is normally 5 hours.

On a normal full day 8 hour tour, you will have up to 2 hours free time in Blarney and up to 2 hours free time in Kinsale - Both these stops will have restrooms available.

We also have a 15 minute stop at Charles Fort near Kinsale and a 15 minute stop at Cobh Cathedral in Cobh.

On a normal half day 5 hour tour, you will have up 2.5 hours free time in Blarney and a 15 minute stop at Cobh Cathedral.

Note: If your time in port does not allow for a full 5 or 8 hour tour, we will need to shorten the free time and/or modify the itinerary to ensure you back at your ship at least one hour before sailing.

This is something we take very seriously.

See more details

Yes, it is customary to tip your driver/guide for a job well done.

A guideline amount is 3.00 to 5.00 Euro per person

bird Complaints - Breakdowns

Most issues can be resolved quickly so please contact us via your driver or direct with our office and we will always endeavor to give you a speedy resolution.

For complaints, please contact us in writing by email or post.

See our contact details.

We continuously strive to improve our service and will take any complaints very seriously.

You can be assured of a quick and comprehensive response should you have any complaints.

Shore tours are unique in that there is no margin for error on the return time. Please be assured that we take your sailing time even more seriously than you do and always plan to have you back to your ship at least one hour before sailing.

We have a very modern fleet of high end vehicles that are maintained rigorously which minimises the risk of a breakdown.

In the unlikely event that we do have a breakdown, we will stop at nothing to get you back to your ship in good time for your sailing.

In the event of an accident or road block, our extensive local knowledge will help considerably to work around this.

We always plan in some redundant time to cover unforeseen events plus we can alter our itinerary in a moments notice if needs be.



bird Lost Property

Please Contact our office and we will always do our very best to locate your property.

Any lost property that has been found by our staff will be stored at our depot in Rushbrooke Commercial Park, Cobh, Co. Cork, Ireland, P24 RD43 for a maximum of 3 months.

It may be collected from here, by prior arrangement (normally by courier), between 09:00 and 17:00, Monday to Friday.

Unfortunately due to security reasons we are unable to forward any lost property found on board our vehicles.



bird Accessories

No - We have trialled wifi on our buses but despite claims, found that the quality is simply not good enough just yet in Ireland.

However, The restaurant in Blarney Woolen Mills has excellent free wifi.

Yes, we have a range of seats:

- 0 to 3 years is 20.00 Euro

- 4 to 11 years is 15.00 Euro

Contact us for more details.

Yes we can!

Rent a wheelchair for 35.00 Euro.

Contact us for more details.

 
Select Your Shore Tour Date
If your shore tour date is not shown - let us know
Butlers Bus Tours of Ireland (Cork),
Rushbrooke Commercial Pk., Cobh,
Cork, Ireland, P24 P380