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Q & A - Cancellations & Changes |
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Cancellations & Changes |
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Q -
What
Happens if eCoach does not fill a coach |
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A - Even if only one person
books a seat on the coach, the tour will still go ahead. eCoach will never
cancel and that's final. |
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Q -
What happens if the Tour is cancelled? |
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A - The only time a tour can
be cancelled is when a cruise ship does not reach port for any reason.
In this instance you will be
refunded your full amount paid less the applicable booking fee per seat.
You will be made aware of the applicable booking fee before you commit
to making a booking.
No compensation will be paid for any other losses as a result of a
cancellation
Please note: This is the only situation where a
refund will be issued. |
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Q -
What happens if I
want to cancel my booking? |
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A - The only situation
where we will issue refunds is when a tour is
cancelled for which you have a seat(s) booked with eCoach. Please see
the preceding Questions & Answer.
If you decide not to travel for which ever reason then no
refund will be made under any circumstances. |
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Q -
Can I give/trade my seat on the coach to a friend? |
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A - Yes. But if you are
the person whose name appears on the eTicket (Lead
passenger) it is important that you are contactable in the
event of any dispute or error when boarding. |
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Q -
Can
I change my pick up point, date or venue? |
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A - No changes are
allowed. No details can be altered as soon as
you have completed your booking. Please be certain that all
details are correct before completing your booking. |
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Q -
How do I claim my refund? |
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A - Your refund can be
requested by email or post.
Please
click here for our contact details:
Please include your unique booking ID or a copy of
your eTicket. A cheque will be returned by post the next
working day and will only be sent to the address you supplied when you made your
booking. This is for security reasons. |
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